Laser Perfect

Privacy Policy

PRIVACY POLICY

What does this notice cover? 

This privacy police notice describes how Laser Perfect Ltd, (“laser perfect – laser clinic)”, “we”, “us” or “our”) processes your personal information when you visit our website. laserperfect.co.uk (the “Website”) or when you visit our clinic.

This privacy notice describes how and why we, as data controllers, obtain, store and process personal data. Personal data is information relating to you that enables us to identify you, for example, your name, date of birth, email address, payment details and information about your access to this website.

We will process your personal data fairly, lawfully, and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes, to:

· Provide our services

· Improve our services

· Make our marketing more relevant to you and your interests

· Meet our legal responsibilities

We may update this notice from time to time based on the legitimate interests of a data controller or third party, you have the right to object to that processing.

Your Rights & Our Commitment to You:

You have several rights under the data privacy legislation, we are committed to you being able to freely exercise your Rights. Where possible, we have incorporated automated tools on our website that enable you to facilitate your Rights.

To request restriction of processing: you have the right to restrict the processing of your personal data where you are contesting the accuracy of that information, you have objected to processing (as described below), or where the processing is unlawful. Where processing is restricted, we may need to retain sufficient information about you to ensure that the restriction is respected in future.

To object to automated decision-making including profiling: you have the right not to be the subject of any automated decision-making or profiling by us.

To withdraw consent: in cases where we are relying on your consent for the processing of your personal data, you have the right to withdraw your consent at any time. In respect of the e-marketing we conduct, an unsubscribe (withdraw consent) option is included with every e-marketing communication we send.

To object to processing: where your personal data is being processed make a complaint to the Information Commissioner’s Office (ICO) in the UK. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

The Personal Data We Collect:

Personal data means any information about an individual from which that person can be identified. It does not include anonymized data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 18 or sell products to children. If you are under the age of 18, you are not permitted to use or submit your data to the website.

Depending on the type and level of engagement you have with us, we may collect the following categories of personal data:

From the Services: We receive and store the information you provide directly to us. For example, when setting up new users, we collect Personal Information, such as names and e-mail addresses, to provide them with the Services. The types of information we may collect directly from our customers includes personal information (e.g. name, date of birth, sex); contact information (e.g. email address, phone number, home address); payment information (e.g. bank account details, credit card details); as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.

We may also collect special categories of personal data (also known as sensitive data) from our customers when they use our Services through a questionnaire form prior to treatments. The types of sensitive personal data we may collect includes: medical history (e.g. current and previous history of doctor treatments and details of surgeries and/or pregnancies); skin conditions (e.g. current or previous history of skin conditions or allergies); use of medication (current or previous history of medication taken and/or creams used), as well as any other relevant health related data customers choose to provide us or upload to our systems in connection with the Services.

From our website: We may collect any Personal Information that you choose to send to us or provide to us, for example, on our “Online Enquiry” form. If you contact us through the Website, we will keep a record of our correspondence.

Information We Automatically Collect:

When you use our Services

· Usage information – we keep track of user activity in relation to the types of Services our customers and their users use, the configuration of their computers, and performance metrics related to their use of our Services.

· Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers.

How We Collect Your Data:

We may collect your personal data in one of the following ways:

· When you visit our website

· When booking an appointment or treatment

· When you engage with us on social media

· When you contact us with queries

· When you review our services

· When you apply for an employment vacancy

When you visit our clinic/premises

Data from Third parties:

We may also receive personal data about you from various third parties, including:

· Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts, and cookies’ below

· Technical Data from affiliate networks through whom you have accessed our website

· Identity and Contact Data from social media platforms when you log in to our website using such social media platforms

· Contact, Financial and Transaction Data from providers of technical, payment and delivery services

How We Use Your Personal Data:

The legal basis for processing your personal data.

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. We will only collect personal data from you when:

  • . We have your consent to do so, or

    • we have a legal obligation to collect or disclose personal data from you (e.g. in suspected instances of fraud where we need to give personal data to a government body.

  • This is why we process your personal data:

    • Set up a user account, book an appointment or treatment

    • Provide, operate and maintain our services

    • Process and complete transactions, and send related information, including transaction confirmations and invoices

    • Manage our customers’ use of our services, respond to enquiries and comments and provide customer service and support;

· Send customers technical alerts, updates, security notifications, and administrative communications

· Investigate and prevent fraudulent activities, unauthorized access to our services, and other illegal activities; and

· For any other purposes about which we notify customers and users.

· We use your Personal Information in this context based on the contract that we have in place with you or our legitimate interest for security purposes (e.g. the prevention and investigation of fraudulent activities). Personal Information will be deleted based on the terms of the contract.

How We Share Your Data:

We sometimes share your personal data with our trusted categories of third parties we use to conduct our business, for example, to provide our privacy Centre services to you; to handle feedback and complaints; and to help us understand your behavior to customize and maximize our services, advertising, marketing, competitions and offers to you.

Our trusted categories of third parties include website hosts, cloud service providers, social media providers, professional services providers, customer survey service providers and advertising partners.

As part of our e-marketing methods and based on our legitimate business interests, we use some Google services and some Facebook products in accordance with the practices explained in the Google and Facebook terms and privacy notices. To protect your personal data by pseudonymizing it, Google and Facebook ensure that a hashing algorithm is applied automatically at the point of sharing personal data with Google and Facebook. Please consult their relevant terms and privacy notices for further information and your options.

As part of our fraud monitoring, detection, and prevention methods and based on our legitimate business interests, we use a third-party fraud monitoring, detection, and prevention service provider for all website/online sales. As part of this service, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name, and location), together with account information, with third party organizations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose.

We may share your personal data with government bodies and law enforcement.

We may also share your personal data with our professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.

Marketing Preferences, Adverts and Cookies

Marketing – Your Preferences:

We may send you marketing communications and promotional offers:

· If you have created an account with us or subscribed to our services, and you have not opted out of receiving marketing (in accordance with your preferences, as explained below).

By email if you have signed up for email newsletters.

We may use your personal data (as outlined in the ‘Personal Data We Collect’ section) to form a view on what we think you may like, or what may be of interest to you, and to send you details of services which may be relevant for you.

We may ask you about your preferences in relation to receiving marketing communications by email, and other communication channels.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

You can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or

We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

Cookies:

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Our Use of Analytics and Targeted Advertising Tools

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps to you. We use these tools to deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties to perform similar tasks. If you would like any further information

Links to Other Websites and Third Parties

Our website may include links to and from the websites of our partner networks, advertisers, and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

Storing Your Data:

We need to retain your personal data to satisfy our legal obligations, to deal with complaints and queries, to resolve, litigate or defend a dispute and to prevent fraud and abuse.

Having obtained your consent (or other legal basis) to contact you, we will retain your personal data for marketing and analysis purposes until you withdraw your consent. If you choose to withdraw your consent to marketing, we will delete your personal data from our systems, unless we have another legal basis to retain it, which may include performance of our contract with you.

We will not keep your personal data for longer than is necessary and when we no longer need to keep it, we will securely destroy, delete, or anonymize it.

Securing Your Data:

The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

We have put in place physical, electronic, and managerial security procedures in the storage and disclosure of your personal data to protect it against accidental loss, destruction, or damage. Nevertheless, any data transmission over the internet or by any other means can never be fully secure, such is the character of the internet, and provision of personal data by you to us is at your own risk. We take all reasonable measures to protect your personal data by putting appropriate technical and operational security measures in place.

When we disclose your personal data to trusted third parties (for the purposes set out in this notice), we require all third parties to have appropriate technical and operational security measures in place to protect your personal data, and we work with them to ensure that your data protection and privacy rights are respected. Where your personal data is shared with a third party, it must only be used for the purposes for which it was supplied.

How to Contact Us:

We welcome feedback and are happy to answer any questions you may have about your data. You can contact us: through our website contact form.

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